FirstNom
Last updated: 6 September 2026
Get in touch
Email [email protected]. It is read by a person, usually within two working days.
Include your device and OS version if you are reporting a bug in the app — it saves a round trip.
Report a content error
If a food page has an age, a cut or an allergen note you believe is wrong, please tell us and say which guidance you are going by. Safety content gets corrected first and fastest — send it with "content" in the subject line and we will look the same day.
Request a food
The database launched with the foods parents ask about most, and it grows from requests. Send the food and, if it helps, how you serve it. There is no wrong request; the odd ones are usually the ones nobody else has written up.
Subscriptions and refunds
FirstNom Pro is billed by Apple or Google, so cancellations and refunds go through them: App Store → Settings → your name → Subscriptions, or Google Play → Account → Payments & subscriptions. If a charge looks wrong, email us and we will help you chase it.
Deleting your data
App data lives on your device, so deleting the app deletes it. To have any email correspondence removed, ask and we will confirm when it is done.